Policies & terms
House rules
Cancellation policy
Cancel up to 5 days before check-in for a full refund. After that, 50% is refundable.
If we manage to re-book your dates after a cancellation, we always refund you in full — whatever the policy says. Just talk to us.
Payment & deposit
50% deposit due now, the remainder 14 days before arrival.
We confirm your booking as soon as the 50% deposit arrives. The remaining balance is due 14 days before check-in — we'll send a friendly reminder with a payment link.
Terms & conditions
Lillsjö Lodge is rented as a self-catering holiday home for the booked dates and number of guests. The booking is personal and may not be transferred or sublet. Guests are liable for damage beyond normal wear and tear; please report anything broken right away — accidents happen and honesty is appreciated. Arrival from 15:00, departure by 11:00 unless agreed otherwise. The house rules on this page are part of these terms.
Privacy
We only use your contact details to handle your booking and stay: confirmations, check-in instructions and practical messages. We never sell or share your data with third parties beyond what is needed to process your payment. After your stay we keep booking records only as long as bookkeeping rules require. Questions or deletion requests: [email protected].
How reviews work
Only guests who have completed a stay can write a review. After check-out, they can receive a personal link for their own booking; without that link, no review can be submitted.
Reviews marked "Verified stay" were collected directly and appear as soon as the guest submits them, without prior approval. Other reviews come from booking platforms such as Airbnb or Booking.com, which only accept reviews from guests who booked through them.
We only hide a review for one of these reasons:
- it contains insulting, discriminatory or threatening language;
- it contains personal data, such as someone's name, phone number or address;
- it is not about the stay;
- it is spam or fake.
We never hide reviews because they are negative. The average score includes every published review, including low ones.
Protection against spam and bots
Forms on this site, such as the newsletter sign-up, are protected by Cloudflare Turnstile. It checks in the background whether a visitor is a person and not an automated program. To do so, Cloudflare processes technical data such as your IP address and browser details.